Questions, Policies & Important Facts

 Didn't find the exact gown you wanted?

Send our Personal Stylists an email at Personalservice@liylah.com and they  will work their magic to locate your dream gown or have one made! Yep, you heard right. Liylah will custom make a gown for you at no extra cost than the regular rental fee.

What does 'Enhanced by Liylah' mean

Some of the gowns we carry start out sheer, sleeveless or have other components that deem them not the right fit for Liylah. Rather than skip over these treasures, we enhance them by altering the gowns  to be perfect for you.

Can I try my gown on before I need it ? (before the 10 day rental period)?

YES!  We know sometimes not having the dress hanging in your closet  for your important event is nerve racking. That’s why we give you a trial option!  If you live out of Maryland and are reserving your gown on Liylah.com You can try your gown on at home and then send it  back to us with in 48 hours.. (Monday-Thursday trials) . For instance if you receive it on Monday it must go back out by Wednesday.  If you chose not to rent the gown you will be refunded the full amount less shipping and handling. If you chose to rent the gown you still need to send it back to us but we will make sure it’s at your doorstep again  the exact  date that you need it and you will not be charged the rental fee again. 

What if I damage my rental?

Wear and tear is understandable, so are minor tears or loose beading. That’s okay, just let us know at personalservice@liylah.com and send it back as is. However, if your dress is deemed damaged beyond repair, you will be responsible to pay double the retail price, The retail price of the dress is listed on the particular dress’  product page.


What if my dress is lost or stolen?

 You will be charged double the retail price listed for your rental in the event your dress is lost or stolen.


What if I don’t send my dress back on time?

(on time means in the hands of the  carrier (USPS, UPS or FedEx)  that is  printed on the return label provided by Liylah on or before your specified return date) or in the case of a trial within 2 days from the date you receive the rental.1 st day late will be a $75.00 charge to your original form of payment.Every day there after will be a  $95.00 charge to your original form of payment.After a dress is 7 business days late you will be charged double the retail price listed on our product page in addition to the daily late fees.

Shipping & Handling

We use the most economical shipping carriers to keep costs down for you.We provide you with the return label to make the rental process simple .You may call the shipping carrier  for a pickup or drop off at your nearest shipping location.

Inside the original box is a return label. Just put that on top of the original shipping label (  it’s already paid for).  

Want FREE SHIPPING there and back? Become a Liylah.com member and receive FREE SHIPPING all year. Email us at Personalservice@liylah.com subject line LIYLAH MEMBER.

Dry Cleaning

We take care of the cleaning. When you  receive your dress it will be brand new or will  have been dry cleaned for you. You should return to us worn and unwashed . We’ll take care of the cleaning.


Can I keep the amazing over the shoulder Garment Bag?

Dresses must be returned in their original garment bag. But we know they’re so cute, so we’ve also gifted one in the box folded up untouched just for you to keep!

What if I reserve my gown and then change my mind?

We will help you chose a different gown and  we will happily change the reservation to a different available gown for you. However we don't offer refunds of any kind.

Are all of  the policies the same if i'm renting/reserving my gown in the Liylah showroom?

No. Unlike Liylah.com We do not offer trials for gowns reserved in the Liylah showroom as you will be able to try on as many gowns as you chose in our showroom. All other policies are the same. All reservations made in the Liylah showroom are non refundable.

Do you do returns?

If you change your mind for whatever reason we will issue a Liylah credit which expires after 1 year. Credits are non transferable. Alternatively you can chose a different gown that is available for the dates you need . If your reserved gown cost less than the new gown, the remaining balance will go toward a Liylah credit. If the reserved gown cost more you will be charged the difference.


Do you allow alterations?


We DO NOT allow ALL alterations. We DO allow TEMPORARY hems on the length ( both sleeve length and dress length) of MOST but not all gowns. Please see the specific dress description to see if you are permitted to hem your gown. All gowns with permitted temporary hemming will have the below symbol in the description. 


*If you feel you  require additional tailoring we encourage you to call our Personal Service team to discuss options . We are here to make sure you look your best and will do all we can to make sure that happens!  

 

Sales, Coupon Codes and special offers

Discounts of any kind can not be applied retroactively on previous purchases, reservations, or rentals.

Cannot be combined with any other offer.

 

Liylah, LLC, Liylah.com, Liylah, Liylah Rental, assume no responsibility  for typographical errors of any kind. Liylah.com and Liylah LLC have the right to change pricing on products at any time.  Liylah or any employee of Liylah, LLC have the right to deny a rental for any reason deemed valid by Liylah, LLC.