FAQ & Important Policies

Refusal of services We reserve the right to terminate your right to rent Products from us at any time in the event of Your breach of this Agreement or for no reason or any other reason in our discretion. 

Limitation of Liability LIYLAH, LLC SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS OR DAMAGE OF ANY KIND, INCLUDING WITHOUT LIMITATION, PERSONAL INJURY OR DEATH IN NO EVENT SHALL LIYLAH, LLC (OR ITS SUPPLIERS OR LICENSORS) BE LIABLE TO YOUR OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR FOR LOSS OF USE OF DAMAGES, ARISING OUT OF THE PRODUCTS OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF LIYLAH, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY AND LIABILITY FOR ANY CLAIMS AGAINST YOU AND/OR DAMAGES ARISING FROM USE OF THE PRODUCT DURING YOUR RENTAL PERIOD.

This agreement constitutes the entire agreement between You and Liylah, LLC with respect to the subject matter hereof and is the final, complete, and exclusive statement of the terms of Agreement, superseding all prior written and oral agreements, understandings and undertakings with respect to the subject matter hereof. Modifications may only be made by Liylah,LLC. We reserve the right to terminate or amend this Agreement at any time for any or no reason, effective upon notice to You of such termination or amendment. The waiver of any term or condition or any breach thereof shall not affect any other term of condition of this Agreement. 
 
Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. 

How does the 2 day trial work? Select up to 3 gowns sent to your door, they'll arrive on day one and are due to ship back on day two. There is a $75 deposit per gown, this fee goes directly towards your rental costs. If nothing suits you you are refunded minus shipping expenses. The gown you love will arrive at your doorstep two weeks before your event. 

Can my trial shipping be refunded? Unfortunately, no it's the only way we can run this service.

Can I do a trial for a sample sale gown? All our sample sale gowns are final sale, as is. We do not offer trials.

What is the refund policy? Liylah, LLC does not offer refunds for any dress rentals or reservations made either online or in the Liylah Showroom, with the exception of the refundable $75 trial deposit minus shipping costs for online orders. We will happily change your reservation to a different dress available or issue you a store credit which expires after 6 months. Credits are non transferable. Alternatively, you can chose a different gown that is available for the dates you need. If your reserved gown cost less than the new gown, the remaining balance will go toward a Liylah credit. If the reserved gown cost more you will be charged the difference.

What if I damage my rental? Wear and tear is understandable, so are minor tears or loose beading. That’s okay, just let us know at info@liylah.com and send it back as is. However, if Your dress is deemed damaged beyond repair, You will be responsible to pay double the retail price of the dress listed on the particular dress’ product page.

What if my dress is lost or stolen? You will be charged double the retail price listed for your rental in the event your dress is lost or stolen.

Should You want to insure your package, in the event that your package is stolen, lost or damaged in transit the shipping carrier will claim responsibility and You will not be held liable. Liylah, LLC is not liable for anything that may occur once the Product(s) leave our showroom, but You will be held liable. Additional fees apply, email info@liylah.com with the subject line "shipping insurance" to insure. 

How does shipping work? We use the most economical shipping carriers to keep costs down for you. We provide you with the return label to make the rental process simple. You may call the shipping carrier for a pickup or drop off at your nearest shipping location. 

Inside the original box is a return label. Just put that on top of the original shipping label (it’s already paid for)

Should You want to insure your package, in the event that your package is stolen, lost or damaged in transit the shipping carrier will claim responsibility and You will not be held liable. Liylah, LLC is not liable for anything that may occur once the Product(s) leave our showroom, but You will be held liable. Additional fees apply, email info@liylah.com with the subject line "shipping insurance" to insure. 

What if I don’t send my dress back on time? (On time means in the hands of the carrier (USPS, UPS or FedEx) that is printed on the return label provided by Liylah on or before your specified return date) or in the case of a trial within 2 days from the date you receive the rental. First day late will be a $75.00 charge to your original form of payment. Every day there after will be a $95.00 charge to your original form of payment. After a dress is 7 business days late you will be charged double the retail price listed on our product page in addition to the daily late fees.

What if my event gets cancelled due to COVID-19? If due to unforeseen circumstances an event is cancelled due to COVID-19, customers will receive a store credit valid for 1 year from date of reservation. Liylah, LLC does not offer refunds for any dress rentals or reservations made either online or in the Liylah Showroom.

What if I need tailoring? Temporary hems and other forms of temporary tailoring of the Products is allowed  If You feel You require additional tailoring we encourage you to call our Personal Service team to discuss options. We are here to make sure You look Your best and will do all we can to make sure that happens!

Can I extend my rental? Yes! We have an extension option. It's $38/day or $150 for a one week extension.

Are all gowns rentals or can I purchase? We do have a purchase option. Purchase pricing available upon request.

Who takes care of dry cleaning? When You receive your dress it will be brand new or will have been dry cleaned for you. You should return to us worn and unwashed. We’ll take care of the cleaning.
 

    Liylah, LLC, Liylah.com, Liylah, Liylah Rental, assume no responsibility  for typographical errors of any kind. Liylah.com and Liylah LLC have the right to change pricing on products at any time. Liylah or any employee of Liylah, LLC have the right to deny a rental for any reason deemed valid by Liylah, LLC.