Shipping policy

Shipping of the Products 

A Secure Shipping Address is highly recommended. A Secure Shipping Address is defined as a location where an individual can physically receive Product(s). In the event that an unsecured shipping address is provided, Liylah, LLC does not bear liability for Products left unattended. Furthermore, You acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Liylah, LLC is not to be held liable, but the renter will be held liable. 

*All online orders placed after 1 PM will be processed and prepared for shipping the following business day.*

Drop Off/ Shipping Return of the Products; Extensions. 

You agree to return the Products to Liylah LLC in the Return Packaging or garment bag on the return date for the Products that are identified in the online or in store invoice for Your order. You may extend Your order for a Product on the Website or by phone to Liylah LLC; provided that any extensions are subject to other orders for that Product and to prepayment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a UPS store located in the United States or to the Liylah showroom located at by 12 p.m. on or before the date that the Product is due. 

If you return the Products late or not at all, a late fee of eighty-five dollars ($85.00) will be charged to the payment card You used to pay the Rental Fee or to any other payment card included in Your account information that You have provided to Liylah, LLC for every day that you are late returning the Products, and You agree to pay such late fees, up to an amount not to exceed double the Retail Value (posted on Liylah.com or in Liylah’s database) plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within ten (10) days after the return date for the Product, Your late return will be considered a non-return and Liylah, LLC will charge Your payment card the maximum late fee set forth above, less any late fees that You have already paid, plus applicable sales tax. 

If You lose the Return Packaging, You will be responsible for returning the item at your own expense by the expected return date, and providing Liylah, LLC with a tracking number. Collections. If You do not pay the amounts You owe to us when due, then we will need to institute collection procedures. If you file a chargeback with your financial institution at any point after paying for your product (with the exception of the product not being available to you before your event date ) you agree to pay our costs of collection and administrative fees, including without limitation reasonable attorneys' fees.