Terms of service
LIYLAH LLC RENTAL POLICY
This rental policy constitutes a legal agreement entered into between the Renter and Liylah LLC (as defined below) and shall apply to all rental orders placed through Liylah LLC. This agreement incorporates by reference Liylah LLC’s Terms & Conditions and Privacy Policy.
Rental
Liylah rents to the Renter. The Renter is bound by Liylah’s terms and conditions, whether they are the Wearer or not. If the Renter is not the same person as the Wearer, it shall be the Renter’s responsibility to ensure that the Wearer complies in full with these terms and conditions.
All rentals from Liylah are subject to availability of the requested Product(s).
Liylah’s general policy is to limit Renters to 6 Products at any given time., although Liylah reserves the right at any time to increase or decrease this number, with respect to any or all Renters.
The minimum fee collected at reservation for a Rental is 100% of the total rental price. This cost is non-refundable. Fabric swatches are only ordered after said non-refundable amount is collected. If you choose to not have Liylah, LLC design and create a gown or dress from you after you’ve paid the collected amount, the non-refundable amount still remains non-refundable.
Cancellation of Rental/ Refund Policy
Liylah LLC does not offer refunds of any kind for dress rentals and/or reservations made either online or in the Liylah Showroom.
If the Renter changes their mind for whatever reason, a Liylah gown store credit may be issued to the Renter which expires 6 months from date of cancelation. All Liylah credits are non-transferable to any other party.
A different available gown can be selected for Renter’s event dates. If the original gown Rental costs less than the new gown Rental, the remaining balance is forfeited. If the reserved gown costs more you will be charged the difference. Renter is responsible for paying alteration costs on the new gown rented using the Liylah credit.
Receipt of the Products
Once the Product(s) leave our showroom, You bear full responsibility for the Product(s). If however, You opt to pick up your Products or have someone else pick them up on your behalf at the Liylah showroom located at 3725-A Old Court Road Pikesville, MD 21209. You agree to bear full responsibility for receipt of Products shipped to the location specified at the time of check out or someone else picking up for you in their possession at pick up.
Upon pickup of the Product(s), You agree and acknowledge that the Product(s) are designed and/or altered as discussed and confirmed with the Liylah team, before leaving the showroom with your Product(s). By leaving with your Product(s), you agree and confirm that the Product(s) meet expectations and that you bear full responsibility for the Product(s). Liylah LLC is not responsible for any damages that occur once the Product(s) are in your possession.
Shipping of the Products
A Secure Shipping Address is highly recommended. A Secure Shipping Address is defined as a location where an individual can physically receive Product(s). In the event that an unsecured shipping address is provided, Liylah,LLC does not bear liability for Products left unattended. Furthermore, You acknowledge that providing anything other than a Secure Shipping Address may result in delivery delays and additional delivery fees for which Liylah, LLC is not to be held liable, but the renter will be held liable.
Use of the Products.
You agree to treat the Products with great care as if it was borrowed from your close friend. You are required to hang your gown up in the garment bag immediately after wearing, to protect the gown(s) from damages. You are responsible for loss, destruction or damage to the Products due to theft, mysterious disappearance, fire, major stains or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, minor rips, missing beads, stuck zippers or other minor damage applicable to the Product. If You return a Product that is damaged beyond normal wear and tear, then You agree that we shall charge You, and You shall pay the price for repairing or replacing the Product, as determined in our discretion, up to 150% of the retail price of the Product determined by Liylah, LLC.
Drop Off/ Shipping Return of the Products; Extensions.
You agree to return the Products to Liylah LLC in the Return Packaging or garment bag on the return date for the Products that are identified in the online or in store invoice for Your order. You may extend Your order for a Product on the Website or by phone to Liylah LLC; provided that any extensions are subject to other orders for that Product and to prepayment of the additional Rental Fee applicable to that Product for the period of time of the extension. You must return the Product by delivering the Product in the Return Packaging to a UPS store located in the United States or to the Liylah showroom located at by 12 p.m. on or before the date that the Product is due.
If you return the Products late or not at all, a late fee of eighty-five dollars ($85.00) will be charged to the payment card You used to pay the Rental Fee or to any other payment card included in Your account information that You have provided to Liylah, LLC for every day that you are late returning the Products, and You agree to pay such late fees, up to an amount not to exceed double the Retail Value (posted on Liylah.com or in Liylah’s database) plus applicable sales tax (plus the Rental Fee). The late fee is payable for each order of Products that is not returned when due, not for each Product that is the subject of the order that is late. If you have not returned a Product within ten (10) days after the return date for the Product, Your late return will be considered a non-return and Liylah, LLC will charge Your payment card the maximum late fee set forth above, less any late fees that You have already paid, plus applicable sales tax.
If You lose the Return Packaging, You will be responsible for returning the item at your own expense by the
expected return date, and providing Liylah, LLC with a tracking number. Collections. If You do not pay the amounts You owe to us when due, then we will need to institute collection procedures. If you file a chargeback with your financial institution at any point after paying for your product (with the exception of the product not being available to you before your event date ) you agree to pay our costs of collection and administrative fees, including without limitation reasonable attorneys' fees.
General
Liylah, LLC, Liylah.com, Liylah, Liylah Rental, assume no responsibility for typographical errors of any kind and have the right to deny a rental for any reason deemed valid by Liylah, LLC.
This document contains the entire agreement between the parties regarding the matters contained herein.
Neither this Agreement nor any provisions in it may be extended, amended, modified, altered, or changed, except in writing, signed by Renter and Liylah LLC. This Agreement is non-transferable to any other party.
If any provision of this Contract is held ineffective or invalid, the remaining provisions will nevertheless be given full force and effect. Maryland law shall control this agreement and this transaction. All expenses incurred for the collection of a breach in this contract on behalf of the Renter will be the sole responsibility of the Renter.
Any legal proceedings arising from this contract shall be held in Maryland.
Renter/Wearer
The Dress may only be worn by the Wearer. If the Renter and Wearer are not the same person, then the Renter is liable for all their obligations in terms of this agreement. The Renter warrants and agrees that they are entitled and have the capacity to enter into this agreement, that all the particulars given to Liylah LLC are true and correct.
Rental Rates and Charges
The Renter agrees to pay Liylah LLC the rental rates plus all the charges and fees opted for or utilized by the Renter as contemplated up until the Dress is returned to Liylah, as per the rates indicated on Liylah’s website or otherwise communicated to the Renter.
Rental rates, charges and fees will be calculated for the whole of the rental period set out by Liylah LLC. The Renter shall also be liable for all costs incurred by Liylah ( including, without limitation, all fees of lawyers and other advisers) in recovering any outstanding expense not paid by the Renter.
Payment
Payment for Rentals are payable at the time of placing the rental order. All charges payable by the Rental shall be payable by credit card unless the renter has a valid credit with Liylah LLC which can be applied to the rental order.
The minimum fee collected at reservation for a Custom Rental is 75% of the rental price. This cost is non-refundable. Fabric swatches are only ordered after said non-refundable amount is collected. If you choose to not have Liy lah, LLC design and create a gown or dress from you after you’ve paid the collected amount, the non-refundable amount still remains.
The Renter will not be entitled to set off or withhold payments of any amounts due in terms of this agreement for any reason whatsoever.
If You return a Product that is damaged beyond normal wear and tear, then You agree that we shall charge You, and You shall pay the price for repairing or replacing the Product, as determined in our discretion, up to 150% of the retail price of the Product.
If any amount is not paid by the due date, Liylah LLC may without prejudice to any rights it may have, charge interest on the overdue amount at a rate of 5% or the maximum amount allowed under the law, whichever is lower, and in the sole discretion of Liylah LLC
Alterations
For online reservations, we allow alteration at a local seamstress such as hems and all other alterations. However, no cutting is allowed. If you need to request further alterations, reach out to Liylah LLC customer service. You may not cut the gown in any way without written permission from Liylah LLC. If you feel you require additional tailoring we encourage you to call our Personal Service team to discuss options. We are here to make sure you look your best and will do all we can to make sure that happens.
For showroom reservations, Liylah works with Renter to alter the gown to the Renter’s specifications for an additional fee at the discretion of Liylah LLC.
Refusal of services
We reserve the right to terminate your right to rent Products from us at any time in the event of Your breach of this Agreement or for no reason or any other reason in our discretion.
Limitation of Liability
LIYLAH, LLC SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS, OR DAMAGE OF ANY KIND, INCLUDING WITHOUT LIMITATION, PERSONAL INJURY OR DEATH IN NO EVENT SHALL LIYLAH, LLC (OR ITS SUPPLIERS OR LICENSORS) BE LIABLE TO YOUR OR ANY THIRD PARTY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, MULTIPLE OR OTHER INDIRECT DAMAGES, OR FOR LOSS OF PROFITS OR FOR LOSS OF USE OF DAMAGES, ARISING OUT OF THE PRODUCTS OR SERVICES RELATED THERETO, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF LIYLAH, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. YOU ASSUME SOLE AND EXCLUSIVE RESPONSIBILITY AND LIABILITY FOR ANY CLAIMS AGAINST YOU AND/OR DAMAGES ARISING FROM USE OF THE PRODUCT DURING YOUR RENTAL PERIOD.
This agreement constitutes the entire agreement between You and Liylah, LLC with respect to the subject matter hereof and is the final, complete, and exclusive statement of the terms of Agreement, superseding all prior written and oral agreements, understandings and undertakings with respect to the subject matter hereof. Modifications may only be made by Liylah, LLC. We reserve the right to terminate or amend this Agreement at any time for any or no reason, effective upon notice to You of such termination or amendment. The waiver of any term or condition or any breach thereof shall not affect any other term of condition of this Agreement.
Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms.
All sales are final.
Liylah, LLC, Liylah.com, Liylah, Liylah Rental, assume no responsibility for typographical errors of any kind. Liylah.com and Liylah LLC have the right to change pricing on products at any time. Liylah or any employee of Liylah, LLC have the right to deny a rental for any reason deemed valid by Liylah, LLC.